What Are Cookies

Cookies are small text files that are stored on your device when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences, analyzing how you use our services, and improving our platform's functionality.

This Cookie Policy explains how MosaicOps uses cookies and similar technologies, and how you can manage your cookie preferences.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website and services to function properly. They enable core functionality such as:

• User authentication and account access
• Security features and fraud prevention
• Load balancing and system performance
• Remembering your privacy preferences
• Session management and state preservation
• Form submission and data validation
• Shopping cart functionality (if applicable)
• Language and regional settings
• Accessibility features and preferences

Essential cookies cannot be disabled as they are required for the basic operation of our services.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website and services by collecting anonymous information about:

• Pages visited and time spent on each page
• Click patterns and user navigation paths
• Error messages and technical issues
• System performance and loading times
• Search queries and results interaction
• Feature usage statistics and patterns
• Device and browser information
• Geographic location data (anonymized)
• Conversion rates and goal completions
• A/B testing and optimization data
• User engagement metrics and behavior flows

This information helps us improve our services and user experience.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your dashboard preferences and settings
• Storing your language and regional preferences
• Maintaining your session across different parts of our platform
• Customizing content based on your usage patterns
• Saving form data and user inputs
• Remembering notification preferences
• Storing theme and display preferences
• Maintaining integration configurations
• Preserving workflow and automation settings

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns:

• Tracking conversion rates from marketing campaigns
• Personalizing marketing content based on your interests
• Preventing the same advertisement from being shown repeatedly
• Measuring the effectiveness of our advertising efforts
• Building user profiles for targeted marketing
• Cross-device tracking and attribution
• Retargeting and remarketing campaigns
• Social media integration and sharing
• Email marketing optimization
• Lead generation and qualification

Third-Party Cookies

We may use third-party services that set their own cookies on your device. These include:

Analytics Services

We use analytics services to understand how our website and services are used. These services may set cookies to:

• Track website usage and user behavior
• Generate reports on website performance
• Help us improve our services
• Provide demographic and interest insights
• Monitor conversion funnels and user journeys
• Analyze traffic sources and referral patterns

Customer Support Tools

Our customer support tools may use cookies to:

• Provide live chat functionality
• Remember your support preferences
• Track support ticket interactions
• Enable screen sharing and remote assistance
• Maintain conversation history

Security Services

Security services may use cookies to:

• Detect and prevent fraudulent activity
• Protect against automated attacks
• Verify user authenticity
• Monitor suspicious behavior patterns
• Implement rate limiting and access controls

Integration Partners

Our platform integrates with various third-party services that may set cookies for:

• Authentication and authorization
• Data synchronization and API access
• Service monitoring and health checks
• Usage tracking and billing

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View which cookies are stored on your device
• Delete existing cookies
• Block cookies from specific websites
• Block all cookies (though this may affect website functionality)
• Set preferences for first-party vs. third-party cookies
• Configure automatic cookie deletion
• Enable private browsing modes

Cookie Consent Management

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category
• Change your preferences at any time
• Access detailed information about each cookie type
• Withdraw consent for previously accepted cookies

Opt-Out Options

For specific types of cookies, you can opt out through:

• Analytics service opt-out pages
• Advertising preference centers
• Industry opt-out tools and websites
• Your account settings within our platform
• Email unsubscribe links
• Third-party privacy settings

Impact of Disabling Cookies

While you can choose to disable cookies, please note that this may affect your experience with our services:

• Essential Cookies: Disabling these may prevent you from accessing certain features or using our services entirely
• Performance Cookies: Without these, we cannot monitor and improve our service performance
• Functional Cookies: Disabling these may result in loss of personalization and convenience features
• Marketing Cookies: Without these, you may see less relevant advertisements and marketing content
• Integration Cookies: Some third-party integrations may not function properly
• Support Cookies: Customer support features may be limited
• Analytics Cookies: We cannot provide personalized insights or recommendations

Cookie Data Retention

Different types of cookies are stored for different periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Stored for a specific period (typically 30 days to 2 years)
• Essential Cookies: Retained as long as necessary for service functionality
• Analytics Cookies: Typically retained for 12-24 months
• Marketing Cookies: Usually stored for 30-90 days
• Functional Cookies: Retained based on user preferences and settings
• Security Cookies: Stored for the duration of security monitoring needs

You can delete cookies at any time through your browser settings or our cookie preference center.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes through our website or email
• Provide you with an opportunity to review and accept updated cookie preferences
• Maintain previous versions for reference
• Ensure compliance with applicable privacy laws

Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us:

For general inquiries about our services, you can also contact us at [email protected].