Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and MosaicOps ("Company," "we," "our," or "us") regarding your use of our enterprise integration platform and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

Service Description

MosaicOps provides an enterprise integration platform that unifies data and actions from SaaS, on-premise, and AI tools into a single control panel. Our services include:

• Unified dashboard and control panel access
• AI-powered integration engineering and connector generation
• Custom API connectors and schema mapping
• Cross-application automation and workflow management
• Secure browser agents and system connectivity
• Natural language orchestration capabilities
• Real-time data synchronization and monitoring
• Enterprise-grade security and compliance features
• 24/7 technical support and customer success services
• Training and onboarding assistance
• Custom integration development and consulting

User Accounts and Registration

Account Creation

To access our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information current and accurate
• Ensuring compliance with your organization's security policies
• Managing user permissions and access controls appropriately
• Monitoring account usage and detecting suspicious activity

Account Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization.

Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

• Violate any applicable laws, regulations, or third-party rights
• Use our services to transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the operation of our services
• Use our services for competitive intelligence or to develop competing products
• Reverse engineer, decompile, or attempt to extract source code
• Remove or modify any proprietary notices or labels
• Engage in any form of data mining or automated data collection
• Overload our systems or attempt to circumvent usage limitations
• Share account credentials with unauthorized parties
• Use our services to store or transmit malicious code
• Violate any export control or sanctions regulations

Data Handling and Privacy

Your Data

You retain ownership of all data you provide to or generate through our services. You grant us a limited license to process your data solely to provide our services.

Data Security

We implement industry-standard security measures to protect your data. However, you acknowledge that no system is completely secure, and you use our services at your own risk.

Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Processing

You consent to our processing of your data in accordance with applicable data protection laws and our Privacy Policy.

Payment and Billing

Fees

Our services are provided on a subscription basis with custom pricing based on your specific requirements. All fees are non-refundable unless otherwise specified.

Payment Terms

• Fees are due in advance according to your billing cycle
• Late payments may result in service suspension
• You are responsible for all taxes associated with your use of our services
• Price changes will be communicated with at least 30 days' notice
• Payment disputes must be raised within 60 days of billing
• Overdue accounts may be subject to interest charges
• We reserve the right to modify pricing for additional services
• Enterprise customers may negotiate custom payment terms

Intellectual Property Rights

Our Rights

MosaicOps and our licensors own all rights, title, and interest in our services, including all intellectual property rights. These Terms do not grant you any ownership rights in our services.

Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes.

Feedback

Any feedback, suggestions, or improvements you provide regarding our services may be used by us without restriction or compensation.

Third-Party Content

Our services may include third-party content or integrations. You are responsible for complying with third-party terms and conditions.

Service Availability and Support

Uptime

We strive to maintain 99.9% uptime for our services, but we do not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance when possible.

Support

Support is provided according to your service plan. Enterprise customers receive priority support with dedicated success managers.

Service Modifications

We may modify, update, or discontinue features of our services with reasonable notice to users.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU
• WE ARE NOT LIABLE FOR THIRD-PARTY SERVICES OR INTEGRATIONS
• YOU ACKNOWLEDGE THE INHERENT RISKS OF INTERNET-BASED SERVICES
• WE ARE NOT RESPONSIBLE FOR DATA LOSS DUE TO USER ERROR
• FORCE MAJEURE EVENTS ARE EXCLUDED FROM LIABILITY
• LIABILITY LIMITATIONS APPLY TO ALL CLAIMS AND CAUSES OF ACTION

Indemnification

You agree to indemnify and hold harmless MosaicOps from any claims, damages, or expenses arising from:

• Your use of our services in violation of these Terms
• Your data or content that infringes third-party rights
• Your negligent or wrongful conduct
• Your violation of applicable laws or regulations
• Unauthorized access to your account due to your negligence

Termination

Termination by You

You may terminate your account at any time by contacting us. Termination does not relieve you of payment obligations for services already provided.

Termination by Us

We may suspend or terminate your access to our services if you violate these Terms or for other legitimate business reasons, with appropriate notice when possible.

Effect of Termination

Upon termination, your right to use our services ceases immediately. We will provide reasonable assistance in data export, subject to technical limitations.

General Provisions

Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated with at least 30 days' notice. Continued use of our services constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and MosaicOps regarding our services.

Contact Information

For questions about these Terms of Service, please contact us: