Introduction

MosaicOps ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise integration platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Account credentials and authentication information
• Billing and payment information
• Professional information (job title, department, role)
• Communication preferences and history
• Device and browser information
• IP addresses and location data
• Usage analytics and behavioral data
• Support ticket information and correspondence
• Marketing interaction data and preferences
• Third-party integration credentials and configurations

Technical Information

We automatically collect certain technical information when you use our services:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage patterns and interaction data
• Log files and system performance data
• Session duration and frequency of use
• Feature utilization statistics
• Error reports and diagnostic information
• Network connection details

Integration Data

As part of our integration services, we may process:

• Configuration data for connected systems
• Metadata about data flows and transformations
• System performance and monitoring information
• Error logs and diagnostic information
• API usage statistics and patterns
• Schema mapping configurations
• Workflow automation settings

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our integration platform and services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you service-related notifications, updates, and marketing communications (with your consent)
• Security: To protect our services, detect fraud, and ensure system security
• Analytics: To analyze usage patterns and improve our platform performance
• Compliance: To comply with legal obligations and regulatory requirements
• Personalization: To customize your experience and provide relevant content
• Research and Development: To develop new features and improve existing functionality
• Quality Assurance: To monitor service quality and troubleshoot issues
• Business Operations: To conduct internal business analysis and reporting

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes
• Protection: To protect our rights, property, or safety, or that of our users
• Professional Advisors: With lawyers, accountants, and other professional advisors
• Regulatory Authorities: When required for compliance or investigation purposes
• Emergency Situations: To prevent harm or protect vital interests

Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures
• Secure data centers with physical access controls
• Network security monitoring and intrusion detection
• Regular backup and disaster recovery procedures
• Third-party security certifications and compliance
• Continuous security monitoring and threat detection
• Secure software development lifecycle practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required
• Support ongoing customer relationships
• Fulfill regulatory requirements
• Conduct legitimate business operations

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent for processing
• Complaint: File complaints with supervisory authorities
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at [email protected].

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct
• Other legally recognized transfer mechanisms

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: